Have a question about your order, size, or product? We’re happy to help. Let us know how we can assist you.
Whether you have questions about sizing, orders, or styling, our team is ready to assist you. Reach out through any of our channels.
Monday – Saturday
10:00 AM – 6:00 PM IST
Our average response time is under 24 hours.
Simply choose your favorite DEGRAYSS polo, select your preferred size, and click add to cart. Follow our prompt checkout flow to confirm your order.
We provide details on chest measurements and sizing recommendations on our size charts. You can access the guide directly from the product page or contact us if you need help finding your fit.
As soon as your package ships, we will email you tracking details. You can follow the package journey using the tracking reference link provided.
Yes, we support exchanges within 14 days of delivery. Exchanges are subject to size availability. Items must be in pristine, unworn condition with original tags.
Please contact our support team immediately at support@degrayss.com with details and clear photographs of the damage. We will expedite a return or replacement for you.
We process and ship orders directly from New Delhi flagship to locations across India. Complimentary express courier service is provided on all orders.
Standard delivery times are typically 3-5 business days from order confirmation depending on shipping address accessibility.
Transit updates and carrier tracking link details will be shared directly to your registered email immediately upon dispatch.
We offer exchanges or returns on orders within 14 days of delivery. The process is streamlined to keep your experience simple and easy.
Garments submitted for processing must be returned completely unworn, unwashed, and in original packaging tag configurations.
Should you receive a product with manufacturing flaws, submit size photos and your invoice receipt to customer support for replacement support.